FAQs

Q: How long will it take for delivery?

A: Standard Stock orders typically ship out within 2 to 3 business days. Customized or Special Order items may require additional processing time and may take up to 21 business days to ship.

Depending on your proximity to our distributors or manufactures, your order may take 1 to 10 business days to be delivered. All delivery times are approximations.

Q: Can I Cancel my Order?

A:  Should you wish to cancel your order, we will need to receive an email from you as soon as possible. We will try our best to stop the shipment. If the order is being processed by our distributor or manufacturer, we cannot guarantee that the order can be cancelled. Should we not be able to cancel an order because it has shipped, we will refer you to our Item Returns Policy.

Q: Can I Change my Order?

A:  We are not able to modify any orders after they have been placed. Should you wish to change your order, we ask you to send us an email cancelling your order. You can then reorder as required.

Q: Can I Return my Order?

A: Only standard stock items, unused and in their original packaging, may be returned within 30 days from the receipt of your order. Customized or Non-Standard items cannot be returned. Products not meeting these parameters will not be accepted.  Please see our Terms and Conditions for additional information.

Shipping Q&A

Q: What is a Common Freight Carrier?

A: These are companies that specialize in heavy freight shipments.  Typically they move products by the skid load via a transport truck.  Zanduco uses them to transport items like gas ranges or fridges.  On our site we have identified the items that must ship via a Common Freight Carrier with this icon.   Please be reminded that the transport drivers do not unload their own trucks.  You must have the proper equipment and personnel available at the time of delivery.

Q: What is the Require Tailgate Fee?

A:  This fee only applies to items being shipped via a Common Freight Carrier and is charged when the Ship To Address does not have a truck level receiving dock.  For Tailgate shipments, the driver will only lower the product to the ground.  Please be reminded that the transport drivers do not unload their own trucks.  You must have the proper equipment and personnel available at the time of delivery.  This fee applies to both commercial and residential addresses.

You must check this fee when you do not have a truck level receiving dock.

Q: What is the definition of a Residential Address or Limited Access Fee?

A:  A Residential Address is defined as any home, apartment, or dwelling where people reside, regardless if the location is being used for a commercial business.  Typically Freight Carriers will call prior to a delivery to a residential address. Limited Access Fee is the fee applied to a Residential Location, school, Church, Construction area, New York Metro location. 

Q: What is the definition of a Business or Commercial Address?

A:  A Business or Commercial Address is defined by our Freight Carriers as a location which is zoned as commercial real estate and is operating a commercial business.  They typically have tractor-trailer access and a truck level receiving dock.

Q: What are Special Order Items?

A: They are items that are typically shipped directly from a manufacturer or distributor and require additional lead times in the order process.  Special Order Items usually have various options and / or customizations which need to be built according to the specifications selected at order placement.  Lead times for these types of items can be extensive and dependant on multiple variables such as, the geographic location of the factory, which in some cases may be off shore; distributor order frequency; and parts availability.  It is not unusual to see Special Order Items require 90+ days to be shipped to you.

When deciding to purchase a Special Order Item, please contact us first so that we may inform you as to the approximate ship date. 

As Special Order Items are usually built to order, cancelation of these types of orders will not be accepted without accruing heavy fees which depending on the product can be more than 50% of the original purchase price.

Again, do not hesitate to contact us to ensure that all your questions are answered prior to your purchase.