Terms and Conditions
Although the information on this website is presented in good faith and believed to be correct at the time of publishing, Zanduco makes no representations or warranties as to the completeness or accuracy of the information. Zanduco has no liability for any errors or omissions in the information provided.
Zanduco and the manufacturers or distributors represented herein, reserve the right to change, delete, or otherwise modify the information which is represented without any prior notice. Persons receiving this information will make their own determination as to its suitability for their own purposes prior to purchase. In no event will Zanduco be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this website or the products to which the information refers.
Zanduco will not held responsible for any harm or injury caused due to any person’s improper or negligent use of the equipment sold through this site. The product shall only be operated by someone over the age of 18, of sound mind, and not under the influence of any drugs or alcohol, who has been trained in the correct operation of the equipment and is wearing authorized, proper safety clothing. Any modification to the machine voids any warranty, and may cause harm to individuals using the equipment or in the vicinity of the machine while in operation.
2) Prices and Product Specifications
Prices are subject to change without notice. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. Some variations between picture and product may occur. Colours may differ on your computer screen verses the actual product. Some products listed may be non-stock items.
Zanduco reserves the right to cancel any order that may have discrepancies prior to shipment. In cases where the wrong price is listed for a product, Zanduco reserves the right to cancel prior to shipment, and will refund the customer promptly. Orders where an item has gone on sale after a purchase has been made may be offered a store credit for a future purchase.
3) Terms & Conditions. Credit Card Charges and Authorizations
Please be advised that your credit card is charged immediately at Checkout. As part of the ordering process, an authorization may be placed against your card to ensure funds are available. An Authorization is not a Charge. You Credit Card Statement may show the authorization as “Pending”.
You may Checkout using either your credit card or Paypal. We accept Visa, and MasterCard.
Please be advised that we cannot accept Purchase Orders. All orders must be placed on line.
All prices are listed in Canadian funds. For orders that are placed from outside of Canada, the funds are converted to the currency of the card holder’s country. This is done on your credit card by your bank. We do not control rates of exchange, so the exchange rate used by your credit card company is based on the date your item is shipped and not when it was ordered. Additional fees may be applicable. Please check with your bank and credit card company regarding their policies and fees.
5) Product Availability
On occasion we may be out of stock of certain items. Should this happen, you will be notified via email within 24 business hours of your order placement. If your order is time-sensitive, please respond to the e-mail and we will advise you of the estimated ship date or provide you with a possible alternative. You may also send us an email to check stock on the items you are purchasing before placing your order.
6) Canceling an Order
Should you wish to cancel your order, we will need to receive an email from you as soon as possible. We will try our best to stop the shipment. If the order is being processed by our distributor or manufacturer, we cannot guarantee that the order can be canceled. Should we not be able to cancel an order because it has shipped, we will refer you to our Item Returns Policy.
7) Changing an Order
We are not able to modify any orders after they have been placed. Should you wish to change your order, we ask you to send us an email cancelling your order. You can then reorder as required.
8) Item Returns
Only standard stock items, unused and in their original packaging, may be returned within 30 days from the receipt of your order. Customized or Non-Standard items cannot be returned. Products not meeting these parameters will not be accepted.
All returns must be approved in writing. Please send us an email if you wish to return an item. We will send you a Return Authorization and instructions accordingly. All returns are subject to inspection and processing fees, therefore, a restocking charge of 25% of the product value will be applicable. You are responsible for all return shipping charges and fees. We will not accept returns of items from outside of Canada.
Items that shipped directly from our distributors or manufacturers may only be returned if they comply with their return policies. As the policies and restocking fees of our distributors and manufacturers vary, we will help you contact them as required.
For defective and/or DOA items, we will put you in contact with the distributor or manufacturer. They will advise you based of their policies accordingly.
9) Shipments Outside of Canada
For orders shipping outside of Canada additional fees will be incurred. Brokerage, taxes, duties, and other fees are applicable when items are shipped to other countries. Typically these fees are billed to you directly by the shipping company. Our site’s shipment calculator does not include these fees.
10) Skid Shipments
Upon receipt of a shipment, please inspect for external damage. If no damage is evident on the external packaging, open the carton to ensure all ordered items are within the box, and that there is no concealed damage to the item(s). If the package has suffered rough handling, bumps or damage (visible or concealed), please note it on the Bill of Lading before accepting the delivery and contact us within one business day. Should you be receiving an order via a common carrier and the item is damaged or should there be missing packages, please note it on the Bill of Lading before you sign it.
Please be advised that by signing the Proof of Delivery, you are accepting the shipment, in the condition as indicated on the Bill of Lading. Failure to note any discrepancies or damage on the Bill of Lading may cause you a loss. Please contact us within one business day so that we may initiate a claim with the distributor, manufacturer or freight carrier. Please take photos of the packaging as well as the item(s) and keep all packaging materials for inspection.
Zanduco has no recourse for damaged products that were shipped via third party. In the event of a shortage, or if damage is detected on a third party shipment, notify the delivering carrier at once to request an inspection and file a claim promptly. Any delay may cause you a loss. Shortage or damage in shipment does not excuse the buyer from a timely full payment of the invoice. We cannot reimburse claims for shortages or delays caused by the carrier responsible. By signing your name on the Proof of Delivery without noting any damages, you are stating that you have received your shipment in acceptable condition.
11) Courier Shipments
Should you be receiving an order via a courier and the item is damaged, or should there be missing packages, please note it on the delivery slip before you sign it.
Please be advised that by signing the Proof of Delivery, you are accepting the shipment, in the condition as indicated on the Delivery Slip. Failure to note any discrepancies or damage on the Delivery Slip may cause you a loss. Please contact us within one business day so that we may initiate a claim with the distributor, manufacturer or courier. Please take photos and keep all packaging materials for inspection.
The process for courier claims vary with different companies and our distributor or manufacturer we will keep you advised as to their status.
12) Shipping Errors
Should you discover an error in your shipment, please contact us within 3 business days so that we may correct the situation.
13) Delivery Times
Standard delivery times are between 8am and 5pm, Monday to Friday, excluding holidays. Some carriers and couriers may contact you in advance of a delivery. Should you require a delivery outside the standard times, please make note of it in the notes section on the Checkout Page. Additional fees may be applicable for non-standard delivery times.
Should you miss the delivery and we need to schedule another delivery, additional fees will be charged to your card.
Standard Stock orders typically ship out within 1 to 3 business days. Non-Standard Stock orders may take longer. If you need your order more quickly, please call us at 1-855-926-3826.
Customized or Special Order items may require additional processing time and may take up to 21 business days to ship.
Depending on your proximity to our distributors or manufactures, your order may take 1 to 10 business days to be delivered. All delivery times are approximations.
There are various shipping options available to you during the Checkout process. Please review them carefully as expedited shipments demand higher fees.
14) Shipping Calculations
Zanduco uses UPS Courier and Common Freight Carriers for the majority of its shipments.
Shipping charges are calculated by factoring the weight, dimensions, number of packages or skids, plus the distance of transport. Our shipping calculator is directly connected with UPS and we charge the listed rates to ship to your address.
Some of our items will ship to you free of charge. These promotional items will be indicated as such on our site from time to time.
We are able to ship to residential address. Please be advised that additional fees are applicable to shipments to residential addresses.
15) Customized or Special Order Items
Items that are non-standard and require special configurations; or items that are not typically stocked; or items that are produced to order; are considered to be Special Order Items. Additional lead times are required for these items.
Special Order Items are denoted as such on our site. Please contact us for further information prior to placing your order.
We may not be able to cancel a Special Order Item once the order has been placed.
16) Split Shipments
Every effort will be made to ship your order complete. On occasion split shipments may be necessary as product may be shipping from multiple locations. Should we need to split your shipment, we will advise you accordingly. Please be advised that the full amount of the shipping charge will go against the first shipment.
Should you wish to expedite part of your order and send the rest via standard Ground Service, please place a separate order for the items.
All taxes, where applicable (local, provincial, or federal), will be added to the total at Checkout.
18) Warranty Policy
Warranty information may be found in the item details on our site or you can visit our manufacture's websites. Zanduco handles all warranties based on the manufacturer’s warranty. As warranties differ by company and product, please ensure you review them prior to placing your order. Should you have any questions, please do not hesitate to contact us.
Items sold outside of Canada carry no warranty.
19) Links to other Sites
In an effort to provide you with additional information, you may be directed to another website. Please be advised that we are not responsible for the content or privacy policies of other websites. Care should be taken when travelling off the Zanduco Website. We suggest that you read the other site’s privacy policies and practices.
20) Registration on our Site
Registration is not mandatory when you checkout your order. However, by registering with us we you are able to review your order history; update your account information and on occasion be eligible for special promotions. Please be advised that all information you provide us is kept secure and is only accessible via your e-mail and password credentials.
21) Security of our your information
Zanduco’s website uses the most up to date security systems available to ensure your information remains safe. It uses the strongest SSL encryption available when transmitting personal information and guarantees your privacy when ordering from our site.