How Restaurant Managers/Team Leads Can Run an Effective Service
"A leader is one who sees more than others see, who sees farther than others see and who sees before others see."
– Leroy Eimes, author and leadership expert
Whether you’re a manager or team leader, you are passionate, social, responsible, inventive, and a big multi-tasker. Managers and team leaders delegate and take care of their team. In the restaurant industry, they are one of many figures that help turn a moderate service into a great one, but what must be done to keep everyone pulling through the service and even after the service is done? As a manager or team lead, you have a crew helping perform the day-to-day duties that keep your establishment running smoothly. Having an understanding for your crew and yourself is important. Keep your services goal-reaching by executing the following:
Keep Emotions in Mind
This is for both you and your team’s benefit at the end of the day. How you feel is how your team will feel. If you’re stressed, they’ll be stressed. Now, if you’re asking yourself, “How can I possibly remain calm during a busy service and things are going wrong?” An easy trick is to step back and look at the things that are going smoothly. We’re so easily distracted by what’s not happening versus what has been goal-reaching. If need be, gather your team for a brief run-through about what you’re aiming to get done. Most importantly, exude confidence; your team will feel it in return.
At the end of the day, we’re all human, trying to do our best at our jobs. Some days will be more stressful than others and we need to remind ourselves that it’s okay to take some time to block all the noise out. It’s important as a manager or leader to remind your crew about this. One in every four people will go through some kind of mental health issue each year; it’s a big statistic that cannot go unnoticed. Luckily, there are many hobbies, activities, and simple practices a person can do to unwind or keep on top of their busy schedule. Some of these practices include:
- Reading and/or writing
- Exercise (cardio, strength training, Pilates, yoga, etc.)
- Listening to music
- Create a vision board for your future
- Cooking a healthy and delicious meal
- Going for a walk
- Talking to a trusted source
Encouraging self-care for your team is also very welcomed. Remind them that they are not just a number at your restaurant; their emotions matter.
It has to be given for it to be earned, right? There are a few strategies you can use if you want to keep your restaurant turnover rate very low. Asking instead of giving a direct order makes all the difference. As a manager or team leader, your job isn’t to bark out orders; you should be the example for your crew. Trust your team with their responsibilities by training them, which defines each team member’s role. Have them recognize the duties of their job and lead by actually showing versus telling. When a team member succeeds or goes above and beyond, acknowledge them and encourage them to keep up the great work. Team spirit isn’t just for high school pep rallies; it goes for a lot of workplaces and industries.
Celebrate Your Successes
Once again, this ties into looking at the things that are going smoothly versus what went wrong. Providing excellent service, reaching or going above a sales goal, or receiving a compliment are just a few examples of things that you and your team can celebrate. Celebrating success stories can also help other members of your team adapt to similar situations in the future so that they can be executed or solved. However, while you might have had a great service, there are always things that have room for improvement. Being a manager or team leader, it’s important to identify these areas with your crew and come up with strategies to overcome any obstacles.
How Zanduco Can Assist in Helping Your Service
Available in stainless steel and black painted steel, these systems will help you with crowd control. Set the ribbon length to your choosing with the automatic belt locking option. They have rubberized bottom bases to steer clear of slipping and sliding. At the end of the day, use the quickly retracting feature to ensure a quick and effective close to your establishment.
Oversee and organize your inventory and deliveries with our mobile receiving desk. Our mobile receiving desk is fabricated in stainless steel for the utmost sturdiness and can be wall mounted. It is equipped with a lockable storage compartment, additional bottom storage, and casters for mobility. This unit is built for convenience and accommodate easy workflow in a busy workplace. Use this in any commercial kitchen so you can keep on top of the high demands of your establishment.
Always keep organized and know where all your supplies are with any of Zanduco’s chrome shelving units. These shelving units are the perfect choice for keeping stock within reach. Turn unused space into a neatly organized storage center adaptable to your specific needs. The open wire construction maximizes light and circulation of air to keep stored items dry and ventilated. Our shelves are constructed sturdily and welded to endure tough everyday handling.
Transport your supplies using any of our plastic bussing carts. These durable bussing carts are sturdily constructed to endure tough everyday handling. The plastic makes for easy cleaning. The 4 wheels swivel easily, allowing the user to push the cart with ease and maneuver in all directions. Two of the wheels can lock when the carts are not in use or need to be kept stationary. Haul plates, tubs, pans, ingredients, and other essential items in your dish room and food preparation. These units’ work well for cafeterias, restaurants, supermarkets, and various foods service operations.
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